The first thing you should do is check the Windows event viewer, you may find clues to the problem.
The main causes of this problem are:
- You do not have a license: you must check using the RPA’s Licenses module the status of the licenses of your package. If they are all active, go to step 2. If they are not active, perform the activation or renewal.
- I have more Robot Cartes connections than licenses: this means that you are trying to run processes simultaneously and your available robots associated with the license are not enough. Remember that licenses are floating, which implies that each instance consumes one license. If this is the case, close the ones that you have opened excessively. If this is not the case, go to step 3.
- Your license package has been locked on that machine: remember that licenses are granted to a specific physical machine (except for some special distributions). Therefore, if it is a different machine, your license package will not work.
If this is not the case, check that you have reactivated the licenses and if it is still blocked, you should contact your reseller.
- It is also possible that there was a fluctuation of the system time on the machine. They are common in seasonal time changes, on machines with NTP clients, and on virtual machines. This can affect licensing for up to a few minutes until the system gets used to the time change.
If none of this resolves it, please contact us.